Privacy Policy

Last Updated: December 2024

1. Introduction

Round Hill Garage Door Repair ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.roundhillgaragedoorrepair.com/westport-ct/westport-ct), use our services, or contact us by phone, email, or through our online forms.

Please read this Privacy Policy carefully. By using our services or accessing our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

Contact Information: Name, email address, phone number, and mailing address
Service Information: Details about your garage door, service requests, and property address
Communication Records: Phone call recordings (with consent), emails, and messages sent through our website
Payment Information: Credit card numbers and billing information (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

Device Information: Browser type, operating system, and device identifiers
Usage Data: Pages visited, time spent on pages, links clicked, and referring websites
Location Data: General geographic location based on IP address
Cookies and Similar Technologies: See our Cookie Policy section below

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our garage door repair services
To process and complete service requests and transactions
To communicate with you about appointments, services, and updates
To respond to your inquiries and provide customer support
To send promotional communications (with your consent)
To analyze website usage and improve user experience
To comply with legal obligations and protect our rights

4. Phone Call Recording

We may record phone calls for quality assurance and training purposes. When you call our service line at (475) 471-5684, you will be notified that the call may be recorded. By continuing the call, you consent to the recording. Recorded calls are stored securely and retained for a limited period in accordance with our data retention policies.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

Remember your preferences and settings
Understand how you use our website
Improve website functionality and performance
Deliver relevant advertising (if applicable)

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

5.1 Types of Cookies We Use

Essential Cookies: Required for basic website functionality
Analytics Cookies: Help us understand website usage (Google Analytics)
Marketing Cookies: Used to deliver relevant advertisements

6. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With trusted third parties who assist us in operating our business (payment processors, scheduling software, etc.)
Legal Requirements: When required by law or to protect our legal rights
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you have given explicit permission

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of sensitive data during transmission (SSL/TLS)
Secure storage of customer records
Limited access to personal information on a need-to-know basis
Regular security assessments and updates

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Your Privacy Rights

8.1 California Residents (CCPA)

If you are a California resident, you have the right to:

Know what personal information we collect, use, and share
Request deletion of your personal information
Opt-out of the sale of personal information (we do not sell personal information)
Non-discrimination for exercising your privacy rights

8.2 General Data Protection Regulation (GDPR)

If you are located in the European Economic Area, you have additional rights including:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing

8.3 Exercising Your Rights

To exercise any of these rights, please contact us at:

Email: roundhillgaragedoorrepair@gmail.com
Phone: (475) 471-5684

We will respond to your request within 30 days (or as required by applicable law).

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service records may be retained for warranty and legal purposes.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Round Hill Garage Door Repair
Westport, CT
Phone: (475) 471-5684
Email: roundhillgaragedoorrepair@gmail.com