Terms and Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Round Hill Garage Door Repair ("Company," "we," "us," or "our") concerning your access to and use of our website (www.roundhillgaragedoorrepair.com/westport-ct/westport-ct) and garage door repair, installation, and maintenance services ("Services").

By accessing our website or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or Services.

2. Services Description

Round Hill Garage Door Repair provides garage door repair, installation, maintenance, and related services in Westport, Connecticut and surrounding areas. Our services include but are not limited to:

• Garage door repair and maintenance
• Spring replacement (torsion and extension)
• Cable and track repair
• Garage door opener installation and repair
• New garage door installation
• Emergency repair services
• Safety inspections

3. Service Appointments and Scheduling

3.1 Booking

Service appointments can be scheduled by phone at (475) 471-5684 or through our online booking system. Appointment times are estimates and may vary due to traffic, weather, or preceding service calls.

3.2 Access to Property

You agree to provide safe, clear access to the work area. Our technicians must be able to safely perform the requested services. We reserve the right to decline service if conditions are unsafe or if access is inadequate.

3.3 Cancellation Policy

We appreciate advance notice if you need to cancel or reschedule an appointment. Please provide at least 2 hours notice when possible. Repeated no-shows or last-minute cancellations may result in a service fee for future appointments.

4. Estimates and Pricing

4.1 Free Estimates

We provide free estimates for most repair work. Estimates are based on visual inspection and information provided by the customer. Final pricing may differ if additional issues are discovered during repair.

4.2 Authorization

No work will be performed without your authorization. If additional repairs are needed beyond the original estimate, we will contact you for approval before proceeding.

4.3 Payment Terms

Payment is due upon completion of services unless other arrangements have been made in advance. We accept cash, checks, and major credit cards. A returned check fee of $35 may apply to bounced checks.

4.4 Emergency and After-Hours Rates

Emergency and after-hours service calls may incur additional fees. These fees will be disclosed before scheduling and confirmed before work begins.

5. Warranties

5.1 Parts Warranty

Parts installed by Round Hill Garage Door Repair are covered by manufacturer warranties, which vary by product. We will provide warranty information for all parts installed.

5.2 Labor Warranty

Our workmanship is warranted for a period specified at the time of service (typically 90 days for repairs). This warranty covers defects in our work and does not cover:

• Damage caused by misuse, abuse, or neglect
• Damage from accidents, acts of nature, or third parties
• Normal wear and tear
• Pre-existing conditions not addressed in our service
• Modifications made by others after our service

5.3 Warranty Claims

To make a warranty claim, contact us at (475) 471-5684 with your service invoice. We will schedule a follow-up appointment to assess and address the issue.

6. Limitation of Liability

6.1 Service Limitations

While we strive to provide excellent service, we cannot guarantee that repairs will resolve all issues with your garage door system. Older systems may have multiple problems that reveal themselves over time.

6.2 Damage Limitation

To the maximum extent permitted by law, Round Hill Garage Door Repair's liability for any claim arising from our services shall not exceed the amount paid for the specific service giving rise to the claim.

6.3 Exclusion of Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or other intangible losses.

6.4 Force Majeure

We shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, pandemics, labor disputes, or government actions.

7. Customer Responsibilities

You agree to:

• Provide accurate information about your garage door problems
• Ensure the service area is accessible and safe
• Keep children and pets away from the work area
• Not attempt to repair springs, cables, or other high-tension components yourself
• Follow all safety recommendations provided by our technicians
• Maintain your garage door system according to provided guidelines

8. Safety Warnings

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Round Hill Garage Door Repair and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

10. Website Use

When using our website, you agree not to:

• Use the site for any unlawful purpose
• Attempt to gain unauthorized access to any portion of the site
• Interfere with the proper functioning of the site
• Upload malicious code or content
• Collect information about other users

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites. Links do not imply endorsement.

12. Indemnification

You agree to indemnify, defend, and hold harmless Round Hill Garage Door Repair, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorney's fees) arising from your use of our Services or violation of these Terms.

13. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of Connecticut without regard to conflict of law principles. Any disputes arising from these Terms or our Services shall be resolved through binding arbitration in Fairfield County, Connecticut, in accordance with the rules of the American Arbitration Association.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our Services after changes constitutes acceptance of the modified Terms.

16. Contact Information

If you have questions about these Terms and Conditions, please contact us:

Round Hill Garage Door Repair
Westport, CT
Phone: (475) 471-5684
Email: roundhillgaragedoorrepair@gmail.com

17. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Round Hill Garage Door Repair regarding your use of our website and Services, superseding any prior agreements.